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Support
At Infogate, we run the most State of the Art,
24/7 Helpdesk to provide technical assistance to our esteemed clients on various
issues right from product information to technical guidance. Our operators, who
are qualified software engineers, are highly trained on technical aspects.
We provide technical helpdesk services through email and web support system.
E – mail based support
E-mail is among the most preferred and convenient method of contact.
We provide 24x7x365 e-mail support. Our email support service gives your
customers the quick and informative replies they require. We have experienced
that knowledge base system or FAQ doesn’t work for all the problems, and
customers are not willing to read and find our the solution. We continuously
monitor the emails and give the first response to your client in 15 minutes and
the resolution time is about 6 hours.
Live Chat
Customers prefer live human interaction for online assistance, online
clients prefer online means of resolving their questions. We provide the support
for Sales or Technical queries on your website. Our representative will take
care of your clients and allow site visitors to quickly and conveniently get
their answers.
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